Frequently Asked Questions

1. Will my car be covered by insurance?
The Federal Government requires all carriers to be licensed and insured. Texas Auto Shipping, LP verifies that each and every carrier that we are associated with has the proper cargo coverage and the correct licenses. If at any time you would like to see a copy of the carrier’s insurance feel free to contact us or the carrier.

2. What does cargo insurance cover?
Cargo Insurance covers any damage caused by negligence. Every vehicle is designed for road use. Normal wear and tear is not covered.

3. Will my car be delivered to my front door?
In rare instances your car can be delivered to your front door. Most vehicles are shipped on large transport trucks that are difficult to navigate in tight spaces such as neighborhood streets with low hanging tree branches and power lines. It simply would not be safe for your vehicle or the other vehicles on the truck. In most cases the driver will contact you and make arrangements to meet in one of your local parking lots.

4. When will I be contacted by the driver?
Every driver is different but you should receive a call seven to eight hours prior to delivery. It is important for the driver to have the necessary numbers to contact you wherever you may be.

5. Do I have to be available for delivery?
You do not have to be there personally, you can assign a third party to accept the vehicle for you. It is imperative that someone be there to inspect the car and sign the bill of lading to verify that the car was received in good condition.

6. How long does it take?
Once we receive your order we go to work to dispatch your vehicle to a truck. Our goal is to have your vehicle delivered in 10 to 14 days. Some hard to reach areas may take a little longer and some may take less. Once the vehicle has been assigned to a truck you will be notified with an ETA.

7. Is my arrival time guaranteed?
Our times are estimated as close as possible but no transport company can guarantee specific arrival or departure times. Weather, road conditions and equipment malfunctions are impossible to predict.